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Created Issue: Issue in report from the "Troubleshooting File" [731]

January 17, 2013, 1:46 pm
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Troubleshooting file reports an error in the "Users" section (2nd from bottom).
"Error while querying a database: Invalid column name 'statecodename'.
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Source code checked in, #18636

January 18, 2013, 4:39 am
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Correct users information retrieval (bug 731)
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Closed Issue: Issue in report from the "Troubleshooting File" [731]

January 18, 2013, 4:39 am
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Troubleshooting file reports an error in the "Users" section (2nd from bottom).
"Error while querying a database: Invalid column name 'statecodename'.
Comments: Résolu à l'aide de l'ensemble de modifications 18636 : Correct users information retrieval (bug 731)
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Released: CrmDiagTool2011 (5.1.1420.86) (Jan 18, 2013)

January 18, 2013, 4:41 am
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Corrects an error when generating report that includes user information
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Created Release: CrmDiagTool2011 (5.1.1420.86) (janv. 18, 2013)

January 18, 2013, 4:41 am
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Corrects an error when generating report that includes user information
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Commented Issue: An error occured: Index was outside the bounds of the array. [281]

January 21, 2013, 6:22 am
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<p>---------------------------</p>
<p>Error</p>
<p>---------------------------</p>
<p>An error occured: Index was outside the bounds of the array.</p>
<p>---------------------------</p>
<p>OK </p>
<p>---------------------------</p>
<p>starting</p>
Comments: ** Comment from web user: sveinungchr **

Hi
I am seeing the same problem when i try to connect to 1 of 2 clustered CRM servers(full servers).
I also get the error if i try to connect to the server remotly from server 2..
connecting to server 2 works great.

I am having som tracing problems(lot of event about tracer errors in logs) on server 1.

Been trying to look trough the code to finde what is triggering it but i can'd find it.

Any idee where i should start looking.. cant find any error log in the diag tool.

Hopeing for a quick reply.
Sveinung

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Commented Issue: An error occured: Index was outside the bounds of the array. [281]

January 21, 2013, 6:25 am
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<p>---------------------------</p>
<p>Error</p>
<p>---------------------------</p>
<p>An error occured: Index was outside the bounds of the array.</p>
<p>---------------------------</p>
<p>OK </p>
<p>---------------------------</p>
<p>starting</p>
Comments: ** Comment from web user: sveinungchr **

one more smale thing. If i open the troubleshooting file for support and press the" Generate troubleshooting file" button there I get a An "error occured While generating the report: Attempted to devide by zero"


sveinung

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Commented Issue: An error occured: Index was outside the bounds of the array. [281]

January 21, 2013, 7:16 am
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<p>---------------------------</p>
<p>Error</p>
<p>---------------------------</p>
<p>An error occured: Index was outside the bounds of the array.</p>
<p>---------------------------</p>
<p>OK </p>
<p>---------------------------</p>
<p>starting</p>
Comments: ** Comment from web user: tanguy92 **

Hi Sveinung,

So, you tell me remote tracing does not work, am I correct?

More, you can't create a troubleshooting file: How many orgs did you select?

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Commented Issue: An error occured: Index was outside the bounds of the array. [281]

January 22, 2013, 12:26 am
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<p>---------------------------</p>
<p>Error</p>
<p>---------------------------</p>
<p>An error occured: Index was outside the bounds of the array.</p>
<p>---------------------------</p>
<p>OK </p>
<p>---------------------------</p>
<p>starting</p>
Comments: ** Comment from web user: sveinungchr **

Hi Tanguy92.
No neither remotet or local trace is working on server 1.
It works great on server 2.

If i go to the troubleshooting report when im on server 1 an press the generate raport i get the can't devide bye zero error.

Server 1 and 2 are loadbalanced and hosting the same org.
any ide what it could be?

If you need any logs or something lett me know.

thanks for replying.

Sveinung


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Commented Issue: An error occured: Index was outside the bounds of the array. [281]

January 30, 2013, 2:38 am
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<p>---------------------------</p>
<p>Error</p>
<p>---------------------------</p>
<p>An error occured: Index was outside the bounds of the array.</p>
<p>---------------------------</p>
<p>OK </p>
<p>---------------------------</p>
<p>starting</p>
Comments: ** Comment from web user: sveinungchr **

Hi.
The problem occures as son as i start the application.
I will just not connect on server 1 but works on server 2.

Sveinung

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Reviewed: CrmDiagTool2011 (5.1.1420.86) (Jun 08, 2013)

June 8, 2013, 3:23 am
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Rated 4 Stars (out of 5) - Great tool for debug MSCRM2011!
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Created Unassigned: Trace files only in default path [829]

June 14, 2013, 4:05 am
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It works perfect if I use default path for trace files. However if I change path I don't get any files.
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Commented Issue: 'directory' for platform tracing doesn't work - always goes to default location [420]

June 14, 2013, 4:08 am
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The user can change the path for the platform tracing log directory but the logs still go to the default path (i.e., "C:\program files\microft dynamics crm\trace".
Comments: ** Comment from web user: mariuszisite **

I have the same problem. It's is not big issue but I think that should be possible to change default location for trace files.

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New Post: No Logs Generated?

February 26, 2015, 7:33 am
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I've used this tool with great success in the past. I'm working with a new client and I can not get it to generate logs in their environment.

It's on-premise 2011 R14.

I'm running it on the right server with the right reg keys. I ran the tool as administrator and I have permission to write to the output directory.
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New Post: No Logs Generated?

February 26, 2015, 7:55 am
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Despite a configuration textbox in the tool, all logs go to InstallFolder\Trace

Did you check at this location?
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New Post: No Logs Generated?

February 26, 2015, 9:22 am
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Thanks for the quick response. In my case it's C:\Program Files\Microsoft Dynamics CRM\Trace

I realized this application is a UI layer that does a lot of the things here:
http://support.microsoft.com/kb/907490

Merci beaucoup!
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New Post: Update for CRM 2015, new features, new collectors

May 5, 2015, 8:17 am
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Hi all,

looking forward to hear from you if there is any plans to update this amazing tool for CRM 2015.
I understand it works perfectly with CRM 2015, but just curious to hear if any plans to include features, specific data collection for CRM 2015.

How can we connect and collaborate with this project?

Regards,

Marco Rodrigues
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New Post: Update for CRM 2015, new features, new collectors

May 5, 2015, 8:53 am
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Hi,

No plan so far as I'm already busied with XrmToolBox development and my business work.

If you want to collaborate on this project, I can add you as a developer so that you can get the source code and update it
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New Post: Update for CRM 2015, new features, new collectors

May 8, 2015, 8:10 am
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Hi,

That would be excellent. I have already downloaded the project and getting familiar with the code. It looks great.
Of course, I would be happy to be included as a dev, but will only share with you some features instead uploading directly.

Thanks,

Marco


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Updated Wiki: Home

May 21, 2015, 1:04 am
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Project Description
Diagnostics Tool for Microsoft Dynamics CRM 2011 helps CRM developers and administrators to enable trace and devErrors on CRM server.

It also generates an HTML report file with information about the CRM deployment.


Whereas its name only mentions CRM 2011, it is compatible with CRM 2013 and 2015 too (OnPremise only)

I need you!

I you want to collaborate to this project to add or extend features, send me a message or use discussion page!

 

FEATURES

Configure/Enable/Disable trace for a CRM 2011 server

You can also:

  • Open trace directory (avoid browsing the file system)
  • Zip trace files
  • Clean trace directory (clean only files that are not locked by CRM services)

CrmDiagTool2011

 

Enable/Disable Development errors

CrmDiagTool2011-2

 

Generate a report about your CRM 2011 deployment

You can configure which information to gather and the list of organizations that should be used for the report

CrmDiagTool2011-3

The report is generated in a HTML file

CrmDiagTool2011-4

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